Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you (the "Player" or "User") and 11bd (the "Platform," "we," "us," or "our") governing your use of the 11bd website and gaming services. By accessing our platform, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using our services and refrain from creating an account. Continued use of the 11bd platform after any modifications to these terms constitutes acceptance of the modified terms. We reserve the right to update or modify these Terms and Conditions at any time without prior notice, and it is your responsibility to review them regularly.

These terms apply to all users of the 11bd platform, including registered players, visitors, and anyone accessing our services through any device or channel. If you are registering an account on behalf of a business or entity, you represent that you have the authority to bind that entity to these terms.

2. Eligibility Requirements

To use 11bd gaming services, you must meet all of the following eligibility requirements. Failure to meet any of these requirements will result in your account being suspended or permanently closed, and any funds in your account may be forfeited.

• You must be at least 21 years of age or older. 11bd strictly enforces age verification and reserves the right to request government-issued identification documents at any time. Accounts created by individuals under 21 years of age will be immediately closed, and all winnings will be void.
• You must be a resident of Bangladesh or be physically located in Bangladesh at the time of using our services. We use geolocation technology to verify your location, and attempts to circumvent these checks (such as using VPN or proxy services) are strictly prohibited.
• You must not be prohibited by law from participating in online gambling activities. It is your responsibility to ensure that your use of 11bd complies with all applicable laws in your jurisdiction.
• You must register only one account per person. Multiple accounts registered by the same individual are strictly prohibited. We use advanced fraud detection systems to identify duplicate accounts, and discovery of multiple accounts will result in closure of all accounts and forfeiture of funds.
• You must provide accurate, complete, and up-to-date information during registration and update your account information promptly if any changes occur. Providing false or misleading information is grounds for immediate account closure.

3. Account Registration and Security

To access 11bd gaming services, you must create an account by providing accurate personal information including your full legal name, date of birth, email address, mobile phone number, and residential address. This information must match your government-issued identification documents. You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.

Account Credentials

• You must choose a strong password that combines letters, numbers, and special characters. Passwords must be at least 8 characters long and should not be easily guessable (such as birthdays, common words, or sequential numbers).
• Never share your account credentials with anyone. 11bd staff will never ask for your password. Any requests for your password should be reported immediately to our security team.
• You are responsible for all transactions made from your account. If you suspect unauthorized access to your account, you must notify us immediately by contacting customer support.
• We recommend enabling two-factor authentication (2FA) on your account for enhanced security. This adds an extra layer of protection by requiring a verification code sent to your mobile device in addition to your password.

KYC Verification

As part of our commitment to security and regulatory compliance, 11bd requires all players to complete Know Your Customer (KYC) verification. This process involves submitting copies of government-issued identification documents (such as National ID card or passport), proof of address (such as utility bill or bank statement dated within the last 3 months), and in some cases, verification of payment methods used.

KYC verification may be required at any time, including before your first withdrawal. Withdrawal requests will not be processed until KYC verification is complete. We aim to complete verification within 24-48 hours of receiving all required documents. Failure to complete KYC verification when requested may result in account suspension and forfeiture of funds. All documents submitted are securely stored and handled in accordance with our Privacy Policy.

4. Deposits and Withdrawals

11bd supports multiple payment methods tailored for Bangladesh players, including bKash, Nagad, Rocket, and bank transfers via major Bangladesh banks. All transactions are processed in Bangladeshi Taka (৳). We do not charge any fees for deposits or withdrawals, though your payment provider may impose their own transaction fees.

Deposits

To deposit funds into your 11bd account, navigate to the Cashier or Deposit section of your account dashboard, select your preferred payment method, enter the amount you wish to deposit (subject to minimum and maximum limits), and follow the on-screen instructions. Most deposits are instant, though bank transfers may take 2-24 hours depending on your bank.

• Minimum deposit: ৳500 for bKash, Nagad, and Rocket; ৳1,000 for bank transfers.
• Maximum deposit: ৳100,000 per transaction for mobile financial services; ৳500,000 per transaction for bank transfers. Higher limits may be available for VIP players.
• Deposits are credited to your account balance immediately upon confirmation from the payment provider. If your deposit does not appear within the expected timeframe, contact customer support with your transaction reference number.

Withdrawals

To withdraw funds from your 11bd account, you must have completed KYC verification and met any applicable wagering requirements for bonuses. Withdrawal requests are processed manually by our finance team to ensure security and fraud prevention. We aim to process withdrawals within the following timeframes, though actual receipt of funds depends on your chosen payment method.

• bKash/Nagad/Rocket: Processed within 10 minutes to 2 hours during business hours (9 AM - 11 PM BST). Withdrawals requested outside business hours will be processed on the next business day.
• Bank Transfer: Processed within 2-24 hours, with funds typically arriving in your bank account within 24-48 hours depending on your bank's processing times.
• Minimum withdrawal: ৳1,000 for all payment methods. Maximum withdrawal: ৳200,000 per transaction, ৳500,000 per day, ৳2,000,000 per month. Higher limits may be available for VIP players.
• Withdrawals must be made to an account in your own name. Third-party withdrawals are not permitted. Your withdrawal method must match your deposit method where possible. If you deposited via bKash, your first withdrawal should also be via bKash.

5. Bonuses and Promotions

11bd offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, deposit bonuses, free spins, cashback offers, and VIP rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, which must be met before any bonus funds or winnings derived from bonus funds can be withdrawn.

• Wagering requirements vary by promotion but typically range from 1x to 40x the bonus amount. For example, if you receive a ৳10,000 bonus with a 30x wagering requirement, you must wager ৳300,000 before you can withdraw the bonus or any winnings from it.
• Bonuses can only be used on eligible games as specified in the individual promotion terms. Some games may contribute less than 100% towards wagering requirements (e.g., live casino games may contribute 10%, while slots contribute 100%).
• 11bd reserves the right to withdraw or modify any bonus or promotion at any time without prior notice. Bonuses and promotions are intended for personal use only and may not be transferred or sold. Each promotion is limited to one per person, household, device, or IP address unless otherwise stated.
• Bonus funds are separate from real money funds. When you have both bonus and real money in your account, real money will be used first unless the bonus conditions specify otherwise. You may forfeit any active bonus by contacting customer support, but any winnings generated from that bonus will also be forfeited.
• Any evidence of bonus abuse, including collusion with other players, exploitation of software errors, or any other form of fraudulent activity related to bonuses, will result in immediate account closure and forfeiture of all funds including winnings.

All bonuses have expiry periods. If you do not meet the wagering requirements within the specified period (typically 7-30 days from the date the bonus is credited), the bonus and any associated winnings will be automatically removed from your account. Always review the specific terms of each promotion before claiming.

6. Gaming Rules and Fair Play

All games offered on the 11bd platform operate under strict fairness standards. Our casino games use certified Random Number Generators (RNG) to ensure completely random and unbiased outcomes. Sports betting and cricket betting markets are governed by their own specific rules, which are available on the relevant game or betting pages of our platform.

General Gaming Rules

• Players are responsible for understanding the rules of any game they play before wagering real money. 11bd provides game instructions and help sections for all games on the platform. It is your responsibility to review and understand these rules.
• In the event of a technical malfunction or software error, all affected bets will be void and stakes returned to the player's account. 11bd is not liable for any losses incurred due to technical issues beyond our reasonable control, including internet connectivity issues on the player's end.
• Game results are final once confirmed by our system. Players may not dispute game results after the fact unless there is clear evidence of a technical error. Disputes must be submitted to customer support within 72 hours of the game result being confirmed.
• 11bd reserves the right to void any bet that was placed using incorrect odds or pricing caused by a technical error, human error, or any other cause. We will notify affected players and return their stakes in such cases.

Cricket Betting Rules

Cricket betting markets on 11bd are governed by standard cricket betting rules. In the event of a match being abandoned, postponed, or cancelled, all pre-match bets will be void and stakes returned unless a result has been determined by the relevant governing body. For BPL, IPL, and T20 World Cup matches, DLS (Duckworth-Lewis-Stern) method results are recognized as official results for betting purposes. Live betting markets on cricket matches may be suspended at any time at 11bd's discretion, particularly during interruptions to play or when reviewing potential issues.

7. Prohibited Activities

The following activities are strictly prohibited on the 11bd platform. Violation of any of these prohibitions may result in immediate account suspension, permanent ban, forfeiture of all funds, and potential legal action.

• Money laundering: Using 11bd to launder money or process proceeds of any criminal activity is strictly prohibited and will be reported to the relevant authorities. We have advanced anti-money laundering (AML) systems in place to detect and prevent such activities.
• Fraudulent activity: Any attempt to defraud 11bd or other players, including chargebacks, false claims, or exploitation of errors or vulnerabilities in our systems.
• Collusion: Working with other players to gain an unfair advantage in any game, including sharing cards in card games, coordinating bets, or any form of team play where not explicitly permitted.
• Use of bots or automated tools: Using software, bots, scripts, or any automated tools to interact with the 11bd platform, including for the purposes of placing bets, making decisions, or exploiting game mechanics.
• Account sharing or transfer: Allowing another person to access or use your account, or attempting to transfer your account to another individual. Each account is strictly personal and non-transferable.
• VPN or proxy usage: Using VPN services, proxy servers, or any technology to mask your true location or identity, bypass geographic restrictions, or access the platform from a prohibited jurisdiction.
• Harassment or abuse: Engaging in abusive, threatening, or harassing behavior towards 11bd staff or other players through any communication channel, including live chat, email, or any other means.

8. Responsible Gaming

11bd is committed to promoting responsible gaming and providing a safe, fair, and enjoyable gaming environment for all players. We encourage all players to view gaming as a form of entertainment, not as a way to generate income or solve financial problems. If you feel that your gaming habits are becoming problematic, please take advantage of the responsible gaming tools we provide.

• Deposit limits: Set daily, weekly, or monthly deposit limits to control your spending. Once set, limits cannot be increased immediately — you must wait a cooling-off period of 7 days before a limit increase takes effect.
• Reality checks: Enable session time reminders that will notify you at regular intervals (30, 60, or 90 minutes) to show you how long you have been playing and how much you have won or lost during the session.
• Time-out: Take a short break from gaming by setting a time-out period ranging from 24 hours to 6 weeks. During a time-out, you will not be able to log in to your account or place any bets.
• Self-exclusion: If you feel you need a longer break from gaming, you can self-exclude from 11bd for periods of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will be prevented from creating a new account.

If you believe you have a gambling problem, we encourage you to seek professional help. Contact our customer support team who can assist you with accessing responsible gaming tools. 11bd is committed to a safer gambling environment for all players in Bangladesh.

9. Account Suspension and Termination

11bd reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. We will make reasonable efforts to notify affected players of any such action, except where notification might compromise an investigation into fraudulent activity. Grounds for account suspension or termination include, but are not limited to:

• Breach of any provision of these Terms and Conditions or any other applicable platform rules or policies.
• Providing false, inaccurate, or misleading information during registration or at any subsequent time.
• Engaging in any form of fraudulent, criminal, or illegal activity including money laundering, identity theft, or credit card fraud.
• Failure to complete required KYC verification within the specified timeframe after being requested to do so.
• Being found to have opened multiple accounts or shared accounts with another person.

Upon account closure, any real money balance remaining after deduction of any bonuses, void bets, or funds associated with fraudulent activity will be returned to you via your registered payment method, subject to verification of your identity and payment details. If an account is closed due to fraudulent activity, all funds may be forfeited.

10. Intellectual Property

All content on the 11bd platform, including but not limited to text, graphics, logos, images, audio clips, game software, and the overall compilation of the website, is the property of 11bd or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, copy, modify, distribute, or create derivative works from any content on our platform without prior written permission from 11bd.

The 11bd name, logo, and all related marks are trademarks or registered trademarks of 11bd. Any unauthorized use of these trademarks is strictly prohibited. Third-party game providers retain their own intellectual property rights, and their trademarks and copyrights remain their property as used on our platform.

11. Limitation of Liability

To the fullest extent permitted by applicable law, 11bd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses, arising from your use of or inability to use the 11bd platform. Our total liability to you for any cause of action shall not exceed the total amount deposited by you in the 12 months preceding the relevant claim.

11bd makes no warranty or representation, express or implied, regarding the accuracy, completeness, reliability, or suitability of any content on our platform. The platform is provided on an "as is" and "as available" basis. We do not guarantee that the platform will be available at all times, that it will be error-free, or that defects will be corrected. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

12. Dispute Resolution

If you have a complaint or dispute regarding any aspect of our service, you must contact our customer support team first and allow us a reasonable opportunity to resolve the matter. All complaints should be submitted via email to [email protected] with full details of the complaint, your account information, and any supporting evidence. We aim to acknowledge all complaints within 24 hours and resolve them within 14 business days.

These Terms and Conditions and any disputes arising from them shall be governed by and construed in accordance with applicable laws. If a dispute cannot be resolved through our internal complaints procedure, both parties agree to attempt resolution through good-faith negotiation before pursuing any other legal remedies. Nothing in these terms prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

13. Changes to Terms and Conditions

11bd reserves the right to update, modify, or replace these Terms and Conditions at any time. Changes will be effective upon posting to the website, and it is your responsibility to review these terms regularly. We will make reasonable efforts to notify registered players of material changes through email or prominent notices on the platform, but failure to receive such notification does not exempt you from compliance with the updated terms.

Your continued use of the 11bd platform after any changes to these Terms and Conditions constitutes your acceptance of the new terms. If you do not agree with the modified terms, you must stop using our services immediately and contact customer support to close your account. The most current version of these Terms and Conditions will always be available on this page.