Privacy Policy

1. Introduction

11bd ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://11bd.asia and use our gaming services. We process your personal data in accordance with applicable data protection laws and regulations, including those specific to Bangladesh and international best practices for online gaming platforms.

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services. We reserve the right to update this Privacy Policy at any time, and your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect falls into three main categories: information you provide directly, information collected automatically, and information from third-party sources.

Information You Provide Directly

• Account registration information: When you create an account with 11bd, we collect your full legal name, date of birth, email address, mobile phone number, residential address, username, and password. This information is required for account verification, compliance with age restrictions (21+), and to provide our services.
• KYC verification documents: To comply with regulatory requirements and prevent fraud, we collect copies of government-issued identification documents (National ID card, passport), proof of address (utility bills, bank statements), and in some cases, photographs for identity verification purposes.
• Payment information: When you make deposits or request withdrawals, we collect payment method details such as bKash account numbers, Nagad account numbers, Rocket account numbers, or bank account information (account number, bank name, account holder name). We do not store credit or debit card details if you use those payment methods — such information is processed securely by our payment service providers.
• Communication data: When you contact our customer support team via email, live chat, or phone, we collect the content of your communications, your contact information, and any additional information you provide to help us resolve your inquiry. We may record phone calls for quality assurance and training purposes with your consent.
• Marketing preferences: We collect information about your communication preferences, including whether you wish to receive promotional emails, SMS messages, or push notifications about new games, bonuses, and special offers tailored for Bangladesh players.

Information Collected Automatically

• Device and technical information: When you access 11bd, we automatically collect information about your device including IP address, device type (mobile, tablet, desktop), operating system (Android, iOS, Windows), browser type and version, screen resolution, and unique device identifiers. This information helps us optimize our platform for Bangladesh users' devices and detect potential security threats.
• Usage data: We collect information about how you interact with our platform, including pages visited, games played, bets placed, deposit and withdrawal history, time spent on different sections, search queries, click patterns, and navigation paths. This helps us understand user behavior and improve our services specifically for Bangladesh market preferences.
• Location data: We collect your geolocation data to verify that you are physically located in Bangladesh when using our services, as required by our terms of service. This is collected through GPS, Wi-Fi, and IP address analysis. You can control location permissions in your device settings, but disabling location services may prevent you from accessing our platform.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your preferences, remember your settings, authenticate your identity, prevent fraud, and analyze platform performance. Detailed information about our use of cookies is provided in the Cookies and Tracking Technologies section below.

Information from Third-Party Sources

• Payment processors: We receive transaction information and payment confirmation from our payment partners (bKash, Nagad, Rocket, bank transfer providers) to process your deposits and withdrawals securely.
• Fraud prevention services: We work with third-party fraud detection and prevention services that provide us with information about potential fraudulent activity, duplicate accounts, and suspicious behavior patterns to protect our platform and legitimate users.
• Game providers: Our game partners (Pragmatic Play, Evolution Gaming, etc.) may share limited information about your gaming sessions with us to ensure fair play, resolve disputes, and improve game offerings.

3. How We Use Your Information

We use the collected information for various purposes related to providing, maintaining, protecting, and improving our services. The legal bases for processing your personal data include contractual necessity (to provide the services you've requested), legal compliance (to meet regulatory requirements), legitimate interests (to improve our services and prevent fraud), and your consent (for marketing communications). Here are the main purposes for which we use your information:

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

• Service providers: We share information with trusted third-party service providers who perform services on our behalf, such as payment processing (bKash, Nagad, Rocket processors), KYC verification services, customer support platforms, hosting and cloud storage providers, and fraud prevention services. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.
• Game providers: We share limited information with our game partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) necessary to provide gaming services, track game history, and resolve technical issues or disputes.
• Legal obligations: We may disclose your information when required by law, court order, or governmental request, or when we believe disclosure is necessary to comply with legal obligations, protect our rights or property, investigate fraud, respond to claims, or protect the safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding involving 11bd, your information may be transferred to a successor entity. In such cases, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
• With your consent: We may share your information for other purposes with your explicit consent, such as participating in promotions, surveys, or third-party offers specifically designed for Bangladesh players.

We never share your personal information for third-party marketing purposes without your explicit consent. All third parties we work with are required to maintain the confidentiality and security of your information and use it only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected:

6. Data Security

We take the security of your personal information very seriously and implement industry-standard technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption (256-bit) to protect data transmitted between your device and our servers. All sensitive information, including passwords and payment details, is encrypted both in transit and at rest.
• Access controls: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access your personal information, and only for legitimate business purposes. All staff members with access to personal data receive regular training on data protection.
• Firewalls and monitoring: Our systems are protected by advanced firewalls, intrusion detection systems, and 24/7 security monitoring to detect and respond to potential security threats in real-time.
• Regular audits: We conduct regular security audits and vulnerability assessments to identify and address potential security weaknesses. Our systems are tested by independent security experts to ensure they meet the highest standards.
• Secure payment processing: All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store complete credit or debit card information on our servers.

While we implement robust security measures, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry best practices. If you suspect any security breach or unauthorized access to your account, please contact us immediately at [email protected].

7. Your Privacy Rights

As a user of 11bd, you have certain rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data. Your rights include:

• Right to access: You have the right to request a copy of the personal information we hold about you. You can access most of your information directly through your account dashboard, or you can contact us to request a comprehensive data report.
• Right to rectification: If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings or contact customer support for assistance.
• Right to erasure: You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain information to comply with legal obligations or for legitimate business purposes.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed information or while determining whether we have legitimate grounds to process your data.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by adjusting your preferences in your account settings.

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days and may request additional information to verify your identity before processing your request. There is no charge for exercising these rights unless your request is manifestly unfounded or excessive.

8. Cookies and Tracking Technologies

11bd uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, personalize content, and deliver targeted promotions. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use both first-party cookies (set by 11bd) and third-party cookies (set by our service providers).

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality such as account login, session management, and security features. These cannot be disabled as they are necessary for the platform to function properly.
• Performance cookies: Help us understand how users interact with our platform by collecting anonymous usage statistics. This helps us identify popular games, optimize page load times, and improve overall user experience for Bangladesh players.
• Functionality cookies: Remember your preferences and settings such as language selection, display options, and game favorites to provide a more personalized experience on your return visits.
• Marketing cookies: Used to deliver personalized advertisements and promotional content based on your interests and browsing behavior. These help us show you relevant bonuses, game recommendations, and special offers for cricket betting, slots, and live casino games popular in Bangladesh.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for certain websites. However, please note that disabling essential cookies may affect platform functionality and your ability to use certain features. To manage your cookie preferences, visit your browser's help section or adjust settings in your account dashboard.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). These third-party sites have their own privacy policies and terms of service. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. When you leave our platform, our Privacy Policy no longer applies.

10. Children's Privacy

11bd is strictly for users aged 21 years and older. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. Our platform is not intended for minors, and we take active measures to prevent underage access. If we become aware that we have collected personal information from a person under 21, we will immediately delete that information and close the associated account. Parents and guardians who believe their child has provided information to us should contact us immediately at [email protected]. We encourage parents to use parental control tools to prevent minors from accessing online gambling platforms.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of Bangladesh, including countries that may have different data protection laws. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with this Privacy Policy. Our primary data processing occurs within secure facilities with appropriate legal and technical protections. By using our services, you consent to the transfer of your information to countries outside Bangladesh for the purposes described in this policy.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting a prominent notice on our platform, sending an email to your registered email address, or through other appropriate communication channels. The updated policy will be effective from the date specified in the notice.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of 11bd after changes are posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should discontinue use of our services and contact us to close your account. The most current version of this Privacy Policy will always be available on this page with the effective date clearly displayed.