Responsible Gaming

Our Commitment to You

At 11bd, we believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal problems. We are dedicated to promoting responsible gaming practices and providing a safe environment for all players in Bangladesh. This means offering tools and resources to help you manage your gaming activity, recognizing warning signs of problem gambling, and ensuring access to support when needed.

Responsible gaming is about making informed choices. It means understanding the risks, setting personal limits, and knowing when to take a break. Whether you enjoy cricket betting on BPL and IPL matches, playing slots like Aviator and Crazy Time, or trying your luck at live casino tables, responsible gaming ensures that your experience remains positive and within your control.

We recognize that for some individuals, gaming can become problematic. If you find that gaming is negatively affecting your life, relationships, finances, or well-being, we encourage you to use the tools we provide and seek professional help. Remember, there is no shame in asking for support — taking control is a sign of strength, not weakness.

Responsible Gaming Tools

11bd provides a comprehensive suite of responsible gaming tools designed to help you maintain control over your gaming activity. These tools are available 24/7 through your account settings and can be adjusted at any time to suit your needs. All tools are free to use and are designed with your safety and well-being in mind.

Setting Deposit Limits

Deposit limits are one of the most effective tools for managing your gaming budget. By setting a deposit limit, you control the maximum amount of money you can add to your 11bd account over a specific time period. This helps prevent overspending and ensures that your gaming remains affordable and within your financial means.

You can set deposit limits for daily, weekly, or monthly periods. For example, if you set a daily deposit limit of ৳5,000, you will not be able to deposit more than that amount in any 24-hour period, even if you have additional funds available. This provides a safety net and encourages mindful gaming habits.

How Deposit Limits Work

• You can set deposit limits at any time through your account dashboard. Navigate to Account Settings > Responsible Gaming > Deposit Limits.
• Choose your limit period (daily, weekly, or monthly) and enter the maximum amount in BDT that you wish to deposit during that period.
• Once set, deposit limits take effect immediately. If you wish to decrease your limit, the change is instant. If you wish to increase your limit, there is a mandatory 7-day cooling-off period before the increase takes effect, giving you time to reconsider.

We strongly recommend setting a deposit limit based on your disposable income — money you can afford to lose without affecting your essential expenses like rent, food, utilities, and family obligations. Gaming should never interfere with your financial responsibilities or cause hardship for you or your loved ones in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh.

Reality Checks and Session Reminders

Reality checks are periodic notifications that appear during your gaming session to remind you how long you have been playing and how much you have won or lost. These reminders help you stay aware of your gaming activity and make informed decisions about whether to continue playing or take a break.

When you enable reality checks, you can choose to receive notifications every 30, 60, or 90 minutes. Each notification displays your current session duration, the amount you have deposited during the session, your current balance, and your net win or loss for the session. This transparency helps you maintain perspective and avoid losing track of time or money while enjoying cricket betting, slots, or live casino games.

Reality checks are particularly useful when playing high-intensity games like Aviator, Crazy Time, or live dealer tables where time can pass quickly. By providing regular check-ins, reality checks help you stay in control and make conscious choices rather than playing on autopilot. You can enable or disable reality checks at any time in your account settings.

Taking a Time-Out

A time-out is a short-term break from gaming that allows you to step away and reassess your relationship with gambling. Time-outs are useful when you feel you need a brief pause but are not ready for long-term self-exclusion. During a time-out period, your account is temporarily suspended and you cannot log in, place bets, or make deposits.

You can set a time-out for periods ranging from 24 hours to 6 weeks. Common time-out durations include 24 hours (1 day), 48 hours (2 days), 7 days (1 week), 14 days (2 weeks), 30 days (1 month), or 42 days (6 weeks). Choose a duration that gives you enough time to take a break, reflect, and return with a fresh perspective — or to seek additional support if needed.

During a time-out, your account balance is safe and secure. Once the time-out period expires, your account will automatically reopen and you can resume gaming. However, if during your time-out you realize you need a longer break, you can contact customer support to extend your time-out or activate self-exclusion. Time-outs are immediate — once you activate a time-out, it takes effect right away and cannot be reversed until the period expires.

Self-Exclusion

Self-exclusion is a more serious measure designed for individuals who feel that their gaming has become problematic and requires a longer break. When you self-exclude from 11bd, your account is blocked for a specified period during which you cannot access your account, log in, place bets, make deposits, or receive promotional communications from us.

Self-exclusion periods available at 11bd include:

• 6 months — a medium-term break to help you regain control and address any underlying issues.
• 1 year — a long-term break to allow significant time for recovery and lifestyle changes.
• 2 years — an extended break for individuals seeking substantial time away from gaming.
• 5 years — a very long-term break for serious problem gambling issues.
• Permanent — a lifetime ban from 11bd if you feel that you should never return to gaming.

To activate self-exclusion, contact our customer support team at [email protected]. Self-exclusion is irreversible during the chosen period — you cannot change your mind and reopen your account early. This ensures that the measure is effective and protects you during moments of impulse or weakness. After the self-exclusion period expires, your account will not automatically reopen. You must contact customer support to manually reactivate your account, giving you time to carefully consider whether you are ready to return to gaming responsibly.

Practical Tips for Safe Gaming

Responsible gaming is not just about using tools — it is also about developing healthy habits and mindsets. Here are practical tips to help you enjoy gaming safely and responsibly at 11bd:

Advice for Family and Friends

If you are concerned about a loved one's gambling, your support can make a significant difference. Here are steps you can take:

• Start a conversation in a non-judgmental and supportive way. Express your concerns calmly without accusations or anger.
• Listen without judgment. Let the person share their feelings and experiences without making them feel ashamed.
• Encourage them to seek help. Offer to assist them in contacting 11bd customer support or professional counseling services.
• Do not lend money or enable gambling behavior. While you want to help, providing funds can make the problem worse.

Supporting someone with a gambling problem can be emotionally challenging. Remember to take care of your own well-being and seek support for yourself if needed. Together, with patience and compassion, recovery is possible.

Our Commitment to Responsible Gaming

At 11bd, responsible gaming is not just a policy — it is a core value that guides everything we do. We are committed to creating a safe, fair, and transparent gaming environment for all players in Bangladesh. This commitment extends beyond providing tools and resources; it includes staff training, continuous improvement of our practices, and collaboration with responsible gaming organizations.

We continuously monitor our platform for signs of problem gambling and may proactively reach out to players who show concerning patterns. We conduct regular reviews of our responsible gaming policies to ensure they meet the highest standards and reflect the latest research and best practices in the field.

Your safety and well-being are our top priorities. If you ever have questions, concerns, or feedback about our responsible gaming practices, please do not hesitate to contact us. We are here to support you and ensure that your gaming experience at 11bd remains enjoyable, entertaining, and responsible.